Privacy Policy

Effective 12 November 2026

Who is responsible for your information?

Zidishops Team, trading as Zidishops, determines how this shop uses your personal information. This policy covers WooCommerce storefronts operated by that seller which link to this page. For a purchase on another storefront, check the privacy notice displayed at its checkout.

What happens when you place an order?

You give us the contact and billing details requested at checkout. We use your email to send your receipt and access instructions. Your order record includes the products purchased, amount, currency, order number, date and payment status. We use billing information where needed to calculate taxes, match payments and keep accounting records. If you omit a required contact or payment detail, we may be unable to complete or deliver your order.

When you choose PayPal, we share the order details needed to take payment, such as the amount, currency and order reference. PayPal supplies transaction information, which may include a payer name or email, transaction ID, payment status and subsequent refund or dispute updates. PayPal handles the payment credentials you enter with it and uses information for its own payment, security and regulatory purposes. See PayPal’s Privacy Statement and select your region.

If you create a shop account, we use your account identifier, email address and sign-in information to manage access to your orders. If you choose to sign in with Google, Google confirms your name and email address to us. We never receive your Google password. If someone asks us to deliver a gift to you, we receive your delivery details from that purchaser and use them to deliver the gift and handle related enquiries.

What does the shop record about downloads and refunds?

To deliver the right file and investigate access problems, we use the product and order identifiers, download permissions and available access records. Depending on the route used, a record can include the file requested, time of the request, account identifier, IP address and number of attempts. Where checkout records an immediate-delivery choice, we use the order’s consent record to establish what the buyer agreed to.

A download request can be recorded even if the transfer fails. If you tell us the ZIP was empty or the PDF never arrived, we review the available records alongside your report. Those records cannot tell us when you later read an ordinary PDF saved on your device. When handling a refund, we may record the reason, affected item, permission change and payment reference. For a payment dispute we may give PayPal relevant delivery evidence, order details and related correspondence.

What if you contact support or use a worksheet?

We use your message, email address and any details you choose to send to answer your question. Usually the order number, product title and a short error description are enough. Crop screenshots before sending them. Please leave out patient names, completed clinical records, payment passwords, full card numbers and children’s identifying details.

Writing in a printed nursing worksheet or completing an ordinary downloaded PDF offline does not send your entries to the shop. If you separately email a completed file, its contents become part of that message. For a browser tool that accepts photos, music or other uploads, consult the tool’s own privacy information before selecting files.

Cookies, site activity and email

Shop software uses cookies or similar storage to remember a cart, maintain a session and support sign-in where offered. Hosting and security services can process IP addresses, requested pages, timestamps and technical errors to deliver pages and investigate faults. Blocking essential cookies may prevent the cart or checkout from working.

The shop also keeps its own visit record on its own server, to see which pages are used and to spot attacks: the page requested, the page you came from, the type of device and browser, your IP address, and the country and city worked out from that address using a database stored on our server. No advertising or outside analytics service receives it.

What the shop stores in your browser:

The Cookie Policy explains each kind of cookie, its purpose and how long it lasts, and Cookie settings lets you change your choice at any time.

The shop uses no advertising cookies, tracking pixels or outside analytics services. If that changes, the cookie notice will ask for your consent first where the law requires it, and you will be able to decline or withdraw it. Order confirmations, download links and replies to your enquiries are service messages. If you subscribe to promotional email, you can unsubscribe using the link in the message or by emailing us.

Why we use the information

Where EU or UK data protection law applies, we rely on performance of our contract, or steps you request before purchase, for checkout, delivery and order support. We rely on legal obligations for required tax and accounting records. Our legitimate interests include keeping the shop secure, seeing which pages are used, diagnosing failed deliveries, preventing misuse and responding to claims. We consider how those activities affect your privacy. Where we rely on consent for optional tracking or marketing, you may withdraw it at any time. Withdrawal applies going forward.

Who receives information and where?

Our hosting, email, backup and technical support providers may handle the information needed to run their part of the shop. Accounting or legal advisers may receive relevant records for a specific accounting matter or claim. We may disclose information to authorities where legally required. Payment information shared with PayPal is described above.

The providers that handle customer information for the shop:

Email delivery and payments mean some information is handled outside the UK and the European Economic Area. Contact support for details about a transfer affecting your order.

How long do we keep information?

We keep identifiable order and payment records for delivery, refunds and disputes, and keep the records required by applicable tax or accounting law for its prescribed period. Account details are used while an account is active. Closing an account may leave us with an invoice we still need to retain. We keep support correspondence while resolving the enquiry and for the period needed to handle related claims. If a particular dispute remains open, we may preserve the relevant records until it and any associated legal obligations are resolved.

Visit records are deleted automatically after 400 days. Download and consent records are part of the order and are kept with it. Email sign-ups are kept until you unsubscribe. Backups are made daily and each one is deleted after 14 days. So a deleted record can remain in a backup for up to 14 days.

Your choices and privacy rights

Email support@netzidi.com with the request and enough information to find your records, such as your checkout email and an order number if available. You can ask which information we hold, request a copy, or ask us to correct an error. Depending on applicable law, you may also request deletion, restriction, a portable copy, disclosure of relevant third-party provision records, or cessation of certain uses or disclosures. Where applicable you may object to processing based on legitimate interests and object to direct marketing at any time.

We may ask for proportionate confirmation of identity before releasing or changing records. We will explain any information we must retain or any part of a request we cannot fulfil. You may also complain to the data protection authority responsible for your location, including Japan’s Personal Information Protection Commission, the UK’s Information Commissioner’s Office, or the relevant EU supervisory authority.

Changes and contact

We will date revisions on this page and provide additional notice or seek consent when required. Send privacy enquiries or complaints to support@netzidi.com.