Digital Product Terms of Sale and Use
Effective 12 November 2026 · Version 1.2
1. Who you are buying from
Zidishops is the trading name of Zidishops Team. These terms apply when you buy or redeem a digital product directly from zidishops.com or a Zidishops storefront that identifies us as the seller and links to these terms. Questions about a purchase can be sent to support@netzidi.com.
Your order includes the product description, the price and any product-specific license or guarantee shown before purchase. Specific permissions or promises for your item take precedence over a conflicting general provision here. For an order placed through an external marketplace, check the seller and transaction terms on that marketplace’s receipt.
2. Product details and compatibility
Check the listing for the files included, language, page or sheet size, editable features, required software and any device requirements. A printable PDF is designed for printing. Type-in fields, editable source files, audio, video and online access are included when the listing describes them. You arrange your own printing. We supply physical goods only if the listing expressly offers physical delivery.
For a browser-based product, check the supported browsers, input and export formats, and access period shown on its listing. If a named feature fails on a supported setup, contact us under section 6. Mention of a third-party app identifies compatibility and does not imply sponsorship.
3. Placing and paying for an order
Review the item, quantity, license, currency, applicable taxes and total on the final checkout screen. Correct mistakes before submitting payment. The payment options available for your order are displayed there. Your bank or payment provider may apply its own currency conversion fees.
We accept a paid order when we confirm the purchase and make the product available, or expressly confirm acceptance by email. If a payment was taken and we cannot supply the order, we will notify you and return the payment. Contact us if you see a duplicate charge. A one-time purchase carries no recurring Zidishops charge. Any recurring offer must state its price, billing interval and cancellation arrangements before you agree.
4. Delivery and access
For an item marked “instant download,” access is provided electronically after successful payment confirmation using the delivery method shown at checkout. Receiving a delivery email alone does not end the unused-download refund described in section 6. A payment still marked pending may delay release. Save your receipt and download a backup of the original files. Each purchase includes 4 downloads of each file, and the links do not expire. The product page shows this before you buy. If you have used them and still need the file, email support and we will open it again. Any other link expiry, download limit or time limit on hosted access must be disclosed before purchase.
If the file does not arrive, check the email address entered at checkout, your spam folder and any download link on the confirmation screen. Then contact us with the order number and product title. If a link is broken or has expired, we will verify the order and help restore the access you purchased. You may request assistance even if you no longer have the receipt.
5. How you may use your purchase
Unless your listing grants a different license, the purchase gives one buyer a non-exclusive license to use the product for the purposes below. For a downloadable item, this permission continues for the copy you lawfully acquired, subject to section 6. Zidishops and its licensors retain the intellectual property rights in the supplied material.
- Personal and household use. Keep copies on your own devices, make a backup, fill in worksheets and print copies for your household. You may send a file to a print shop solely to produce your permitted copies.
- Gifts. You may purchase one copy for one recipient. Give that person the file and these terms. The recipient then holds the single-user license. A book intended for use with a family helper may be completed together.
- Parties and games. One host may print play sheets or display a purchased game for guests at a private gathering. Guests may take home their completed sheets. Distributing the master download to guests or using it at paid events requires permission.
- Nursing and professional worksheets. One licensed user may print and complete work sheets for their own ordinary work or study, subject to employer and professional rules. A unit-wide template folder, class set, paid workshop or distribution to colleagues requires a license covering those users.
- Photo and greeting tools. You may share finished personal greetings and collages with family and friends, including on your personal social accounts. Your original photos, text and recordings remain yours. Use media you have permission to include. Included artwork and audio may be used within permitted exports as described in the listing.
You may not resell or sublicense the download, publish a blank or editable template, share a private access link, extract included artwork or music for separate distribution, or offer the underlying files as your own product. A commercial, classroom, team, PLR or resale license applies only when expressly granted for that item. These terms preserve exceptions and other uses permitted by applicable law. For broader rights, tell us the product, number of users and intended use before distributing it.
6. Digital products: refunds, cancellations and faulty files
6.1 If you change your mind before downloading
Email support@netzidi.com within 14 calendar days after purchase for a full refund of an instant-download product if neither you nor your gift recipient has started downloading it. This includes accidental purchases. Receiving the email, opening the download page or viewing a free preview leaves the refund available. For paid online content, the same offer applies until you or your gift recipient first accesses that content.
We assess separately purchased products individually. If you buy two ebooks as separate items and download only one, you may still cancel the other within the 14-day window. If several files are sold together as one bundle, starting to download any working paid file ends the voluntary change-of-mind refund for that bundle.
6.2 If a download has started or a refund is approved
Once you or your gift recipient starts downloading a working file, our voluntary change-of-mind refund ends for that product, even if you first open or print it weeks later. Any guarantee advertised for your purchase and any applicable statutory rights still apply.
If you clicked Download and received an error, an empty file or an interrupted transfer, tell us. We investigate even when the order history records a download attempt. Section 6.5 explains how to get a working copy or a remedy.
When we approve a cancellation, we disable access to the affected product before issuing the refund. A full refund ends the license for that product. If you or your gift recipient saved a copy, stop using it and delete copies and backups under your control, except where applicable law permits retention. Disabling the link cannot erase a file from your device. Refunding a duplicate charge leaves the original paid license in place.
6.3 UK and EU statutory withdrawal
Where applicable, consumers generally have 14 days after concluding an online digital-content contract to withdraw without giving a reason. If you want a paid download immediately, we ask for your express consent to early supply and your acknowledgment that you lose the statutory right to withdraw once downloading begins. We confirm your consent and acknowledgment in the order confirmation you can keep. We rely on the immediate-supply exception only where its legal conditions have been met. Our additional unused-link refund remains available on the terms above.
Where applicable, you may also use the storefront’s online withdrawal function. To exercise a withdrawal right by email or post, send a clear statement before the applicable deadline. You may use: “I withdraw from my contract for [product], ordered on [date]. My name is [name] and my address is [address].” Include today’s date and sign if sending on paper. We reimburse a valid statutory withdrawal without undue delay and within 14 calendar days after notice, using the original payment method unless you expressly agree otherwise. We charge no refund fee.
6.4 Pre-orders, custom work and memberships
- Pre-orders: If we offer a pre-order, you may cancel for a full refund any time before its advertised release date. If the product is released as a download, the unused-link window runs from release or purchase, whichever is later.
- Custom work: You may cancel commissioned work for a full refund before work starts. If you request an early start and later cancel after work has begun, we will explain the work completed and how we calculated any proportionate charge against the agreed price. We will refund the balance. We retain a charge only where permitted by law and after obtaining any consent required. The terms specific to a commission must identify its scope, price and delivery arrangements before payment.
- Memberships: If we offer a recurring plan, cancel through any cancellation option shown in your account or email support before the next billing date. An email request received before renewal takes effect for that renewal even if we process it later. You retain access through the paid period unless the offer says otherwise. Used billing periods normally receive no discretionary refund. Billing errors, advertised guarantees, service faults and statutory rights are handled separately.
6.5 Missing, faulty or misdescribed products
Email us if a link never arrives, a ZIP is corrupt, a bundle is incomplete, a promised feature is missing, or the file fails on a setup listed as supported. Please report the problem as soon as practical, ideally within 30 calendar days, so we can reproduce it. We also investigate later reports. The 30-day request does not shorten your legal rights.
We aim to respond within two business days (Monday to Friday, excluding Japanese public holidays). For a confirmed file or delivery fault, we aim to send a working replacement or alternative download within that same period from your report. If investigation takes longer, we will update you with the next step and expected timing. There is no charge for the fix. If we cannot supply the purchased product as described or correct the defect within a reasonable time, we will issue a full refund for the affected product. Where the law gives you an earlier or different remedy, including a price reduction or cancellation, you can claim it.
6.6 Compatibility, guarantees and duplicate charges
If the listing clearly requires Excel or Photoshop and you have no compatible application, we can help identify the requirement. After access, that mismatch alone does not qualify for a faulty-file refund. If we advertised compatibility that the product lacks, or omitted a material requirement, report it under section 6.5. A product-specific money-back guarantee applies on the terms shown when you bought it. If we confirm two payments for one purchase, we refund the duplicate charge.
6.7 Where to send your request
Email support@netzidi.com with the product name, order number if available, and email used at checkout. Say whether you want to cancel, report a charge or get help with a file. For a technical problem, tell us what happened, your device and the app you used. We may ask for a screenshot or the exact error message so we can find the fault. Remove personal or patient information first. If you have lost your receipt, give us enough information to locate the transaction. We will confirm the outcome by email. Approved refunds go back to the original payment method unless another arrangement is legally required or expressly agreed. Your provider controls when the credit appears on your statement.
7. Health, professional and educational materials
Our health guides, casebooks and planning tools provide general education. A fictional case is a rehearsal exercise. It cannot determine the appropriate treatment for a particular person. Follow the instructions of your treating professional or clinical supervisor and the protocols that apply in your workplace. Use local emergency services for an emergency. Exam study materials carry no promise of a passing score, accreditation or continuing education credit unless the listing expressly identifies it.
Keep patient identifiers and confidential workplace information out of support emails and screenshots. Before using a worksheet with real patient information, check your organization’s rules for devices, storage, printing and disposal.
8. Privacy, support and complaints
Our Privacy Policy explains how we handle order and support information. For browser tools, the product’s own privacy notice explains how selected media are processed or stored. Please send only what is needed to identify your order and describe the problem. We will never need your payment password or full card number to troubleshoot a download.
To make a complaint, contact us using section 10 and tell us the outcome you are seeking. You may also use complaint, payment dispute and consumer protection channels available to you under applicable law.
9. Legal rights and changes
These terms preserve mandatory consumer protections, including rights relating to supply, conformity and any updates required by law. Nothing here limits liability that cannot lawfully be limited or removes your right to bring a claim in a court available to you under mandatory law. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law.
The version presented when you placed your order governs that purchase. Revised terms apply to future purchases from the stated effective date. Keep a copy of the terms and receipt for your records.
10. Contact and seller disclosures
Zidishops Team, trading as Zidishops
support@netzidi.com